Cancellation & Refund Policy

Full refund within 14 days: Complete no-questions-asked 100% refund for any reason during your first 14 days - regardless of usage, orders, or products created.

No questions asked: This 14-day refund is processed immediately without any requirements, documentation, or justification needed from your side.

First-time customers: This guarantee applies to all new Shopunix merchants - we stand behind our platform and want you to feel confident trying our service.

Automatic eligibility: All customers are automatically eligible for the 14-day refund - no verification, conditions, or restrictions apply during this period.

Quick processing: 14-day refunds are processed within 48 hours of your request and funds are returned to your original payment method.

No penalties: Absolutely no cancellation fees, setup charges, or administrative costs - you get back exactly what you paid.

Cancel your Shopunix store subscription anytime through your store dashboard under 'Billing & Plans' or contact our merchant success team.

Your online store remains fully operational until the end of your current billing cycle - no immediate shutdown or service interruption.

All store data, products, orders, and customer information are safely backed up and accessible during your remaining subscription period.

After cancellation, your store will be paused (not deleted) for 60 days, allowing you to reactivate and resume sales if you change your mind.

No cancellation fees or early termination charges - we believe in flexible eCommerce solutions for growing businesses.

14-Day No-Questions-Asked Refund: Full refund within 14 days if no customer orders have been received, no products have been created, and your store remains unused - completely hassle-free.

First-time merchants: This 14-day full refund policy applies to all new Shopunix customers without any conditions or requirements.

Pre-agreement required: All other refund scenarios beyond the initial 14-day period require a pre-signed agreement with documented usage terms and specific refund conditions.

Case-by-case evaluation: Refunds after the 14-day period or for active stores are evaluated individually based on pre-established agreements and documented circumstances.

Platform downtime: Refunds for service interruptions are only applicable if covered under a pre-signed service level agreement with specific downtime thresholds.

All approved refunds are processed back to your original payment method within 5-10 business days.

Upon cancellation, you receive a complete export of all your store data including products, orders, customers, and transaction history.

Store URLs and custom domains remain reserved for 60 days to prevent customer confusion and maintain SEO rankings.

Active customer orders and pending transactions are processed normally during the cancellation period.

Email sequences, abandoned cart recovery, and customer communications continue until the end of your billing cycle.

We provide migration assistance to help you transfer your store to another platform if needed.

All customer payment information and sensitive data are immediately secured and handled according to PCI compliance standards.

Custom store design and development work that has been completed and delivered to your specifications.

Transaction fees on orders already processed through your store (these go to payment processors, not Shopunix).

Third-party app subscriptions, premium themes, or marketplace purchases made through our app store.

Professional services like product photography, copywriting, or marketing consultation once delivered.

Domain registration fees and SSL certificates that have been successfully provisioned for your store.

Subscription fees for periods when your store was active and processing customer orders.

Upgrading plans: Pay only the prorated difference for the remaining billing period - immediate access to new features.

Downgrading plans: Receive account credit for the unused portion, applied automatically to your next billing cycle.

Seasonal businesses: Pause/resume options available for stores with predictable busy and slow seasons.

Store performance credits: Automatic credits if your store experiences slower page load times than our guaranteed performance metrics.

Volume discounts: Retroactive credits applied when your monthly sales volume qualifies you for lower transaction fees.

Credits never expire and can be used for any Shopunix services, add-ons, or future billing cycles.

Pre-agreement requirement: All emergency refunds and credits require a pre-signed Service Level Agreement (SLA) that outlines specific coverage terms and conditions.

Inventory issues: Credits for inventory management bugs are only provided if covered under your pre-established SLA with documented impact thresholds.

Security breaches: Full investigation and remediation at no cost, with credits only applicable if specified in your pre-signed agreement.

Holiday/peak season coverage: Priority support and potential credits during busy periods require advance SLA arrangements with defined performance metrics.

Case-by-case evaluation: All emergency situations not covered by pre-agreements are evaluated individually with no guaranteed outcomes.

Legal compliance: Immediate assistance with regulatory requirements is provided, but associated costs and refunds depend on your service agreement terms.

14-day guarantee: Within the first 14 days, unused stores with no orders or products qualify for immediate, no-questions-asked full refunds.

Pre-agreement consultations: Our team helps establish Service Level Agreements (SLAs) with specific refund terms and coverage for ongoing protection.

Case-by-case review process: All refund requests beyond the 14-day period are individually evaluated based on your specific circumstances and any existing agreements.

Documentation requirements: Refund evaluations require comprehensive documentation of issues, impact, and usage patterns for fair assessment.

Resolution timeline: 14-day refunds are processed within 48 hours; case-by-case evaluations may take 5-10 business days depending on complexity.

Escalation available: Complex cases can be escalated to senior management for final review, but outcomes depend on documented agreements and circumstances.